BOCA RATON, Fla. — A Boca Raton couple who turned to Contact 5 for assist when Amazon.com wouldn’t enable them to return an merchandise is making a useful donation to a neighborhood charity.

Ken Rimer and Barbara Flashner are actually freed from a $316 excessive tech walker that was too heavy for Rimer to carry into his SUV.

That walker, made by Drive Medical, is now with a neighborhood charity.

Rimer purchased the 21-pound walker final month utilizing Flashner’s Amazon.com account, after the 16-pound one he wished was out of inventory.

Kaan Pala/WPTV

He later purchased the 16-pound walker by means of one other on-line retailer.

When the couple tried to return the heavier walker for a refund, Amazon declined, writing the walker was not eligible for returns.

Contact 5 then wrote Amazon, which reviewed the case and agreed to refund the couple $316.

Amazon additionally advised the couple it might hold the heavy walker, and the 2 determined to donate it to Jewish Household Companies, which helps seniors in Southern Palm Seaside County.

“We simply really feel like giving to this group, we are going to nonetheless have contact with whoever will get it,” stated Rimer.

Kaan Pala/WPTV

“These folks (in want,) we can provide them this walker,” stated Risa Damato of Jewish Household Companies. “It’s going to create much less of a burden on them, to place a ravishing walker that they might not be capable of afford.”

WPTV’s authentic story aired on Thursday, Amazon wrote contact 5 “We work laborious to offer clients with an amazing expertise and we’ve labored instantly with the shopper to make it proper.”

Contact 5 will assist individuals who have issues getting the correct service from their authorities or companies, simply e-mail contact5@wptv.com or name (561) 653-5746.