LAKE CITY, Fla. — Paying off a automobile mortgage is trigger for celebration, however for a Lake Metropolis couple, that celebration hasn’t occurred as a result of they are saying their credit score union misplaced their last fee. 

“It is taken a variety of my time having to maintain calling and the wait time is horrible,” Valerie Taylor. 

Valerie and her husband Jim say they labored their tails off to repay their truck with seven years of funds  Their final was made final month, or so that they thought.

“Misplaced in house I assume. I do not know. They stated it might be someplace, however that does not inform me something,” Taylor stated.

They are saying the $419 they deposited hasn’t confirmed of their account, however they obtained a affirmation exhibiting the cash they transferred to VyStar was going to repay the mortgage, full with a affirmation quantity.

Greater than two weeks later, the Taylor’s say they continue to be in limbo about the place the cash went. 

“I’m so careworn proper now over all of this, as a result of I’ve been checking every day on VyStar and noticing that my fee nonetheless hasn’t been made,” she instructed First Coast Information. 

They even obtained a late assertion and inform us they do not plan to make one other fee.  They refinanced their mortgage with a greater rate of interest a few yr in the past via VyStar and produce other loans with the credit score union, however this has been their solely situation. 

“I do know it is simply digits on a pc or so forth, but it surely’s actual cash to us and it truly impacts us,” stated Jim Taylor.

We shared their story with VyStar, who stated their workforce is trying into it. 

Meantime, the Taylors need solutions.. 

“It is dangerous sufficient it is the final truck fee.  I am so upset over that they usually’ve bought to do one thing about it. I should not need to be stressing over this. You say, ‘Don’t be concerned about it.  We’re going to deal with this.’ However, nobody has given me that affirmation,” Taylor stated.