“Glia reshaped how we do enterprise with its 100% digital-first method. We reimagined every thing and utterly modified how we have interaction with our members. This enables us to leverage expertise and be main in our trade,” mentioned Tyler Kuhn, Chief Advertising and marketing and Digital Expertise for Dover Federal Credit score Union.

All-In with DCS

Based mostly on the profitable outcomes throughout all digital channels with Glia, Dover Federal deployed Glia Telephone to grow to be 100% digital-first. Your entire contact middle, together with the phone system, is now a part of the Glia platform. Even conventional phone calls are actually digital engagements, making a single supply of member knowledge. This makes administration, reporting and even staffing simpler.

“By going ‘all-in’ with Glia’s Digital Buyer Service platform—together with Glia Telephone—Dover Federal Credit score Union is a strong instance of the worth a really digital-first method supplies. Members are experiencing quicker, higher providers throughout all channels and worker satisfaction is excessive,” mentioned Dan Michaeli, Co-Founder and CEO of Glia.

To study extra about Dover Federal Credit score Union and its 100% digital-first method, learn the Dover Federal Case Research.

About Glia

Glia is reinventing how companies help their prospects in a digital world. Glia’s Digital Buyer Service (DCS) answer enriches internet and cellular experiences with digital communication decisions, on-screen collaboration, and AI-enabled help. Glia has partnered with over 300 banks, credit score unions, insurance coverage corporations and different monetary establishments worldwide to enhance the shopper expertise and drive enterprise outcomes. Named each a Deloitte Know-how Quick 500™ firm and a Nice Place to Work (with a 97% worker satisfaction ranking) for a second 12 months in a row, Glia continues to attain broad trade recognition and customer support thought management together with publishing the definitive e-book on DCS with Wiley. The corporate has raised over $150 million in funding from prime buyers. To study extra go to glia.com.

Contact: Maggie Sensible, [email protected]

SOURCE Glia